RETURNS
NOT COMPLETELY SATISFIED?
We’re sorry to hear you’re not completely satisfied with your order. You may request a return within 14 days of receiving your order.
RETURN CONDITIONS
To be eligible for a return, items must be:
- Unworn and unwashed
- In their original condition
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With all original tags still attached
Please note that we reserve the right to refuse returns that show signs of wear or do not meet the conditions above.
Customers are responsible for return shipping costs, unless the item is damaged or incorrect.
HOW TO START A RETURN
To start a return, please contact us at support@niaeofficial.com.
HOW IT WORKS
- E-Mail us at support@niaeofficial.com to request a return.
- We’ll send you the return instructions.
- Please return your item(s) within 14 days of receiving your order.
- Once we’ve received and inspected your return, we’ll issue your refund.
EXCHANGES
We don’t offer exchanges at the moment. If you’d like a different size, color, or item, you’re welcome to return your order and place a new one through our website.
REFUNDS
Once we’ve received and inspected your returned item, we’ll notify you and process your refund as soon as possible. Refunds are issued to your original payment method. Please note that it may take a few business days for the refund to appear, depending on your bank or payment provider.